Frequently Asked Questions
What Should I Wear?
Close-toed athletic type footwear is required. We recommend dressing for the weather. In warmer temperatures, we recommend loose-fitting clothing that fits under the harness to prevent any uncomfortable rubbing. In cooler temperatures, layers are best. It may be chilly when you start but you will warm up as you climb. We do climb in the rain so bring your rain gear! For safety reasons, long hair must be tied back. Please leave any scarves, capes, or dangling jewelry at home.
Is There Anything I Should Bring With Me?
You are welcome to bring water bottles and even coolers on-site with you. There are three city water fountains throughout the park. Snacks, drinks, ice cream, and souvenirs are available in the Registration/Gift Yurt. Glass containers or alcohol are not permitted on site.
How Long Does It Take?
Allow four hours for Aerial Forest reservations, which includes time for checking in, harnessing, a safety briefing, and three hours of climbing. You might want to arrive about 15 minutes before your reservation to give yourself ample time to check-in. On average, each trail takes about 30 to 45 minutes to complete, more time may be needed to complete longer and more difficult trails.
Are There Any Age Or Weight Restrictions?
In order to climb without adult supervision in the Aerial Forest, you must be at least 14 years old. Adult supervision is required for ages 13 years and younger. Five and six-year-olds may climb in the Aerial Forest when accompanied by a paying adult, one-on-one, on the purple trails only. There is a maximum weight limit of 265 pounds in the Aerial Forest.
The Junior Park is designed for children four to seven years old. The maximum weight is 65 pounds.
Do I Need A Reservation?
Yes, reservations are required.
Do I Need To Sign A Waiver?
Yes, all climbers and non-climbers are required to complete a waiver. Waivers remain valid for the entire calendar year.
The waiver link will be electronically sent to the group coordinator (the person making the reservation) once your reservation is completed. The waiver is reservation specific and not available on the website.
What Happens If It Rains?
We do operate rain or shine, as our canopy of leaves provides adequate coverage in all but the heaviest of downpours. In the case of high winds, thunder, lightning, or heavy downpours, we will suspend climbing, monitor the conditions, and reopen if possible. If inclement weather affects your climb we issue rain vouchers. If the weather is threatening the day of your climb, you are able to reschedule your reservation or we will issue you a voucher. We do not issue refunds.
What Is Your Cancellation Policy If We Cannot Make Our Climb Time?
We do not offer refunds for cancellations. We would be happy to reschedule your climb or issue a voucher for you to climb at a later date.
What Happens If I Show Up Late?
If you are running late for your reservation please call us. Depending on availability we will try to adjust your reservation time. You are always able to reschedule as long as it is not past your start time.
Can I Bring Food On Site?
You are more than welcome to bring food and beverages on site. Picnic tables are complimentary based on availability. Glass containers and alcohol are not permitted.
Do You Offer Food Or Beverages For Sale?
We do offer snacks, ice cream, beverages, and souvenirs in the Registration/Gift Yurt. Click here for our recommended Catering Options.
Are There Set Time Slots?
Our facilitations occur every 15 minutes. Visit our Hours & Schedule Page for our up-to-date hours of operation.
How Difficult Is It?
We offer multiple trails varying in difficulty levels ranging from beginner to expert. Beginner trails require very little upper body strength and balance, while the more advanced trails are increasingly physically challenging.
We require climbers to complete a beginner trail before attempting an intermediate trail, an intermediate trail before attempting an advanced trail and complete an advanced trail before attempting expert trails.